Situational Analysis, Ideation, Activation, Measurement, and Optimization
WHO IS YOUR CUSTOMER? WHAT DO THEY PURCHASE? WHEN, WHY AND HOW?
The questions seem simple, but the answers reveal integral data points that shape an effective marketing strategy. These consumer insights identify opportunities within specific markets, guest segments and target audiences which allow for timely media activations and tailored promotions.
Or, the answers can reveal that a company needs a shift in audience or changes in consumer behavior in order to achieve organizational objectives.
Whether offsetting the impact of a new property in the comp set, introducing a renovated room product, launching a new food and beverage outlet, increasing guest capture at the spa, or driving repeat guest loyalty, each opportunity needs a tailored approach.
Components:
Consistency and authenticity are key in communicating the identity of any brand. What you say and how you say it are of equal importance, as are the visuals that reinforce the message. As market conditions and product offerings evolve, it is important to revisit a brand narrative to ensure that it is still reflective of the offering.
Allow Clarke Strategies to support your organization by cultivating the next era of marketing leadership with training and strategic oversight. Additionally, there is immeasurable and boundless value in building the marketing knowledge of the operations teams, as they are the ones that bring the narrative to life.
We can't just talk the talk, we have to walk the walk.
Strategy has to be actioned in order to have value.
A variety of tactics and channels come together to drive meaningful results.
From upper funnel awareness placements to conversion focused retargeting, Clarke Strategies can build a tailored multi-channel plan encompassing social, digital, audio, print and email with media mix and budget allocation recommendations. Once live, the campaigns will be evaluated, measured and optimized to drive the most impactful results.
Media coverage generates awareness and validates the guest experience. Clarke Strategies will collaborate with property teams to develop newsworthy story angles that align with the trends and coverage in key publications and liaise with public relations agencies for targeting and pitching.
You never get a second chance to make a first impression. Is the content well-organized, accurate and up to date? Is the path to conversion streamlined? Is the site a meaningful resource to guests as a pre-arrival tool? Are the insights from analytics being utilized to increase conversions? Clarke Strategies can support with audits, edits, optimizations and analytics.
Whether building out a new sequence of trigger-based campaigns or segmenting the past guest database for promotional messaging, email campaigns offer a cost-effective means of staying top of mind with travelers. From copywriting and image selection to email builds and measurement, Clarke Strategies can execute from ideation to performance reporting.
The perfect channel for daydreaming, travelers are finding inspiration in their feed. Ensure that your content influences and informs. Clarke Strategies will develop content calendars that reflect the character of your property and utilize best practices to ensure maximum visibility. Social can’t be a one-way conversation, allow us to foster community engagement and growth with ongoing dialogue. Additionally, we can amplify reach with hand-selected influencer collaborations.
Let’s identify like-minded brands that have a shared affinity for key target audiences and authentically align with your brand narrative. From a guest chef series to exclusive access to rarities, the possibilities are limitless. Well-designed partnerships elevate awareness, as well as the guest experience.
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